First Pair Promise Guarantee
For all refunds, if your initial pair of BOMENS underwear falls short of complete satisfaction, we'll reimburse you. Simply fill out this feedback form to aid in enhancing our future products. Your feedback is highly valuable to us. Upon receipt of your imput, your refund will be processed within 48 to 72 business hours. * Please be aware that this policy is applicable exclusively to initial single pair underwear purchases, consisting of a brief, trunk or boxer brief.
First Pair Guarantee Terms
✅ Valid for First-Time Customers Only:
This guarantee applies exclusively to your first-ever purchase of a single pair of underwear from Bomens.
✅ One Guarantee Per Customer & Household:
Limit of one refund per customer, address, and payment method. We reserve the right to decline refund requests if we detect multiple claims.
✅ Proof Required:
To process your refund, we kindly ask for a photo of the product and a brief reason for your dissatisfaction. This helps us improve and prevents misuse.
🚫 Multiple Accounts or Repeat Claims:
Attempts to bypass this policy by using variations of names, emails, or addresses will result in denial of the refund.
⚠️ Store Credit Option:
In certain cases, we may offer store credit instead of a refund.
Why These Conditions?
Our mission is to let you try Bomens risk-free. But to continue offering this unique policy, we must protect it from being taken advantage of. We believe in fairness — for you, and for every other customer who trusts our brand.
If you have any questions, our team is here to help.